Solihull

Solihull Metropolitan Borough Council Case Study

Client Requirements

The relocation of vulnerable tenants or those in crisis who require welfare housing. The tenants may have special needs or circumstances. These could range from having physical and mental disabilities to rehoming victims of domestic violence, sheltered housing and emergency housing. The size of the properties varies from one room dwellings to 3 or 4 bedroom houses. The main aspects of these moves are that they are always to be undertaken swiftly and compassionately.

Project solution

Depending on our clients requirements we would either take instructions directly from them regarding the individual to be relocated or contact their tenant directly to ascertain their bespoke requirements. Research has shown that moving is usually quite stressful. With this in mind, it is imperative that we approach our client’s tenants reassuringly, with care and respect.

Firstly we would take a comprehensive inventory of all items to be relocated or stored and the type of the property that they are moving from and too. Also we would take the time to listen to their queries and provide adequate solutions. We could also perform a site visit to ascertain the requirements for larger moves or those considered to have a degree of complexity.

We then assign an experienced team who specialize in domestic removals to organize and complete the individual’s relocation within time constraints. Our team are also experienced in dealing with the needs of disabled clients, venerable clients or those that are currently in a difficult situation.

Services Provided

  • Consultancy Service
  • Pre-move Support
  • Packing/Unpacking Service
  • Relocate, dismantle and reassembly of furniture where necessary
  • Long Distance Moves
  • Post move support

Project Feedback

Our client, and their tenants have provided positive feedback for the individual moves and our service overall, praising our hardworking, professional and helpful teams along with the quick, efficient and competitiveness in the market. With continue support from the whole team at Simply Business Moves we are able to laisse and strategize with our clients and their tenants when inevitable changes to the schedule arose, ensuring a smooth transition from one address to the other, causing minimal disruption to the client and their tenant.

Problem Solving Solutions

During our time working with Solihull Metropolitan Borough Council we have encountered a number of minor problems that we have managed to rectify successfully. Working with vulnerable people, especially under the stress of undertaking a move required us to train our crew and office staff via in-house briefing on how to deal with the tenants by identifying their issues.

Client Contact Details

Mr Jason Ward
Project Officer
Solihull Metropolitan Borough Council
Council House,
Manor Square,
Solihull
B91 3QB
0121 704 6000
jasonward@solihull.gov.uk
http://www.solihull.gov.uk/

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Business removals as it should be

“I’d just like to thank your team for all of their hard work. Moving employees to a new working environment is stressful enough, let alone worrying about office content and IT equipment. We chose Simply Business Moves because of all the work you’ve done with the London Councils (as if they trusted you, we should!), and I must say you didn’t disappoint. No business down-time, no issues and we are delighted to be in our new premises without any impact on our staff or customers. Thank you to you and your team.”

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