Royal Borough of Greenwich Council
Simply Business Moves provided relocation support for the Royal Borough of Greenwich, moving clients in council housing. This involved relocating tenants in sometimes very difficult circumstances. The sizes of these moves ranged from a couple of items to full 5 bed houses
We have completed over 30 domestic moves for Royal Borough of Greenwich over the last 2 years over this time we have dealt with customers with vulnerabilities and special needs and had little complaint.
The size f moves were inititnaly established through the client providing an inventory of items to be moved. However after trail it was establish that these forms required additional details and site visits were required for more difficult jobs.
The team had issues with dealing with some of the more vulnerable clients, to mitigate the issues we provided some informal training to our staff to make them aware of the issue and procedures for dealing with issues.
We had some minor communication issues with the council, so we appointed a single point of contact at the Simply Business Moves for the council. This avoided miscommunication and ensured consistantcy across the project.
We have had some minor issues with access for vehicles on certain projects, to mitigate this we ensure that both the collection and delivery address are checked out on googlemaps prior to move if a site visit isn’t carried out.
- Pre and post move support
- Dismantling and reassembly as required
- Packing and unpacking services
Generally apart from a few minor issues client feedback from the council and tenants has been resoundingly positive. The client is particularly happy with the pre and post move support and Simply Business Moves are seen as a safe pair of hands for their tenants. .